Frequently Asked Questions
Everything you need to know about your Birdies experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout if you need your items sooner.
What is your return and exchange policy?
We want you to love your purchase. If you are not completely satisfied, we accept returns and exchanges on unworn items within 30 days of delivery.
How do I find my perfect fit?
Our footwear generally runs true to size. We recommend checking our detailed size guide located on each product page for specific measurements and fit tips.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.
How should I care for my Birdies shoes?
To maintain the quality of your shoes, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or prolonged exposure to direct heat.
Can I track my order once it has shipped?
Yes! Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.